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Digital technology & industrial intelligence at the heart of our activities

« In terms of innovation, our ERP (Enterprise Resource Planning) software Winrest is now accessible to our employees throughout the industrial process through the use of tablets. »

Christophe Bajon

IT services DIrector

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WINREST

Newrest has developed a global management system adapted to each of its business lines

Tablette de production Winrest

In the interest of continuous adaptation to the demands of its customers, the Newrest group has been developing a proprietary global management system (ERP) over the last 3 years. Winrest makes information flows more reliable and is used to convert customer requests to production orders, supply orders, customer invoices…

Our IT development teams are continuously improving Winrest based on the needs of each unit and to switch them over to intelligent automation, as well as to cover specific requests from partner companies. Winrest is used in all our businesses.

Within the last year Newrest has deployed tablets throughout its airline catering production units to enable access to the continually updated information available on Winrest. The information is therefore more reliable and improves the quality of the services we provide to our customers.

AIRVISION

Making data exchanges with companies faster and more reliable

Our proprietary ERP, Winrest, has also enabled us
to develop an EDI for management software belonging to companies such as Airvision and IFX,
and to accelerate the exchange of data in real time.

 

IN RESTAURANTS AND ON BOARD TRAINS

Digital expertise at the service of performance

New “inOui TGV” bar application

Newrest has revolutionized its purchase and payment processes on board TGVs. By multi- plying the points of contact with passengers through the SNCF, TGV pro and Oui.sncf apps and wifi portals on board TGVs, Newrest’s digital expertise service has improved accessibility to the gourmet offering in TGV bars. With “click & collect” (direct collection at the bar) and “click & delivery” (delivery service), we have completely revolutionised the customer experience on board trains. The cashing and payment system has been completely updated with applications developed specifically for this purpose.

Before entering a Newrest restaurant, diners can check seating availability (measured by sensors) and menus on the mobile app and the restaurant’s website to enhance their experi- ence. These tools enable passengers to choose between table service in an atmosphere that suits the mood of the day, “click & collect”, delivery, and also connected fridges. As soon as you walk through the restaurant door, digital displays and the restaurant app come into play and help with the preparation of meals. Payment is the main point of friction for the customer, our goal is to remove all constraint related to payment.

Thanks to this digital revolution, customer sat- isfaction rates and financial performance are constantly improving.